BUTUAN CITY – Sept 14, 2018
DepED Caraga OIC-Regional Director Francis Cesar B. Bringas, CESO V stressed the importance of capacitating regional employees to effectively implement the on-going ISO certification process and to provide excellent services to the public.
“As per standards of the Region and the Department of Education, we should train all employees at least twice a year,” Bringas said in his opening message to the first batch of regional employees participating in the Capacity Building of Regional Employees on Managing Clientele Satisfaction-Phase II, Records Management System, and Quality Management System, held at the Regional Education Learning Center II (RELC II) at the Teacher Development Center in Butuan City from September 11 to 13, 2018.
Bringas also emphasized that the biannual trainings must cover at least three days in order to provide the participants the proper credentials for future rankings and promotions within or even outside the Department.
“It is timely that we are now conducting this training on Clientele Satisfaction because we are in the social services where our clients are the public and they come to us,” Bringas said. “It is very necessary for us to be able to deal with our clients with vigor, … with enthusiasm, so that they will end up as satisfied clients or customers,” he added.
For Bringas, the ultimate objective of the said training is to provide customer satisfaction. “As a government service institution, we are here to serve the public, and we can only say that the public is happy with the services that we provided them if we are able to satisfy their needs when they come to the office,” he articulated.